Frequently Asked Questions (FAQs)
Welcome to Lycarya Store! We've answered some of the most common questions to help you shop with confidence.
Ordering & Payments
1. How do I place an order?
Simply browse our collections, choose your preferred product, select any available personalisation options and add the item to your cart. Follow the checkout instructions to complete your purchase securely.
2. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your country and payment provider.
3. Can I change or cancel my order?
Please contact us as soon as possible at support@lycaryastore.com.
Some products are made to order, so changes or cancellations may not be possible once production has started. This does not affect your statutory cancellation or other consumer rights where applicable.
Personalised Gifts & Products
4. Can I personalise my gift?
Yes! Selected products offer personalisation options, such as names, messages or other custom details.
Available options are displayed on the product page.
5. What if I make a mistake in my personalisation details?
Please contact us immediately after placing your order.
We will do our best to help, but changes may not be possible once production has begun.
6. Will my product look exactly like the photographs?
We aim to represent our products accurately. However, colours may vary slightly depending on your screen settings, lighting and product variations.
Please read the product description carefully before ordering.
Shipping & Delivery
7. Where do you ship?
Lycarya Store ships to selected international destinations, including supported locations in the United Kingdom, United States, Canada and Europe.
Available delivery destinations and shipping options are confirmed at checkout.
8. Where are your products shipped from?
Many of our products are fulfilled by our production partner, ShineOn, and generally dispatched from the United States.
The fulfilment location may vary depending on the product.
9. How long will my order take to arrive?
Delivery times depend on the product, production requirements, destination and shipping method.
Some products are made to order and require production time before dispatch.
Where available, delivery estimates are shown at checkout or in your order confirmation. Unless expressly guaranteed, these estimates are not guaranteed delivery dates.
10. How much does shipping cost?
Shipping costs depend on your delivery destination, selected products and available shipping service.
Any applicable shipping charges will be displayed before you complete checkout.
11. Can I track my order?
Where tracking is available, we will send you a shipping confirmation email containing tracking information once your order has been dispatched.
Customs Duties & Import Taxes
12. Will I have to pay customs duties or import taxes?
Depending on your country, order value and shipping arrangements, additional import VAT, customs duties or courier handling charges may apply.
Where these charges are not included at checkout, they may be collected by the delivery company or customs authorities before delivery.
13. What happens with UK orders above £135?
For qualifying consignments imported into Great Britain with a value exceeding £135, import VAT, customs duties and courier handling fees may apply.
Where these charges have not been prepaid, the customer may be asked to pay them during the import or delivery process.
14. What happens with European Union orders above €150?
EU consignments exceeding €150 may be subject to import VAT, customs duties and carrier handling charges.
Where these charges are not included at checkout, they may be payable during customs clearance or before delivery.
Import charges can also apply to lower-value consignments, depending on the applicable rules and shipping arrangements.
15. Are customs charges included for Canadian orders?
Our fulfilment partner has indicated that its Canada Standard shipping service uses a duty-paid arrangement.
However, the exact taxes and charges included can depend on the shipping service and order. Any charges included at checkout or in the shipping arrangement will be handled accordingly.
If you have questions about a particular order, please contact us before purchasing.
Returns, Refunds & Damaged Orders
16. Can I return an item?
Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.
Please review the policy for information about eligibility, timeframes and the return process.
17. Can personalised products be returned?
Certain personalised or made-to-order products may be excluded from change-of-mind cancellation rights where permitted by law.
However, your statutory rights remain protected if a product is faulty, damaged, incorrectly supplied or not as described.
18. What if my order arrives damaged or incorrect?
Please contact support@lycaryastore.com as soon as possible with your order number, a description of the issue and photographs where helpful.
We will investigate and arrange an appropriate resolution in accordance with your legal rights.
19. What if my order is delayed or lost?
Contact our customer support team with your order number.
We will investigate the shipment with our fulfilment and delivery partners and help resolve the issue.
Customer Support
20. How can I contact Lycarya Store?
Our customer support team can be contacted at:
Email: support@lycaryastore.com
Website: https://lycaryastore.com
Please include your order number when contacting us about an existing order.
Important: Nothing in these FAQs limits or excludes your statutory consumer rights. For full details, please refer to our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms of Service.